Two people heard different things at an expo booth. How do we reconcile the notes?

One employee returns from an expo saying a feature is included. Another says it requires an extra package. The disagreement may concern different configurations, future plans or a misunderstood question. TISE’s 2026 recap illustrates the breadth of demonstrations at an industry show, but it cannot resolve a particular booth conversation.

Keep both accounts until the difference is understood

Record the question each employee remembers asking, the product or package named and any document supplied. Separate what was demonstrated from what was described verbally. Do not turn the more confident recollection into the official answer by default.

Prepare a single follow-up containing the conflict: “Our notes differ on whether this action is available in the quoted package. Can you identify the package and show the workflow?” Attach the relevant proposal if one exists.

Ask for an observable result

Have the supplier demonstrate the action using an ordinary example and identify any add-ons, external services or manual work. Save the clarification with its date. If the answer is about a future release, keep it out of the list of capabilities verified today.

For a forum discussion, describe how the shop records and resolves competing observations. Do not present an unconfirmed recollection as a vendor’s definitive claim or ask other members to guess what a salesperson meant.

The final record should say what was verified and what remains open. The point of reconciling notes is to prepare a dependable purchasing decision, not to decide which colleague remembered the booth conversation better.

Further reading

• Moraware at TISE 2026: scanners and getting more from existing tools