What to do with a customer change after the template visit
Route changes through a visible review instead of allowing an informal request to reach production unnoticed.
Route changes through a visible review instead of allowing an informal request to reach production unnoticed.
A customer may change a sink, edge, overhang or scope after the template visit. The office should capture the request without immediately treating it as an approved production instruction. The next step is to establish what the change affects and who must review it.
Keep the request identifiable
Record what was requested, who requested it, when it arrived and which job revision it concerns. Have the responsible technical person determine whether new site information, measurements or programming work is needed. Keep commercial and scheduling decisions connected to that review.
Check whether the job has already been released, cut or partly completed. The response to a change depends on its actual production state. Inform the people handling affected work through the shop’s established hold-and-release procedure, rather than assuming they will see the same message.
Issue a complete revised record
Once approved, update the relevant documents consistently and preserve the previous version in the job history. Confirm the new schedule with the appropriate parties. Avoid leaving the new decision in an email while the older drawing remains the most visible instruction.
LPI’s templating equipment is one way to capture the original site record. Regardless of the measuring system, later changes need their own traceable review. The objective is to connect a customer request to an approved revision and the people who must act on it.
Source & further reading
Product records for this article
- LT-2D3D — sources, check date and demonstration questions
Original editorial planning guidance. The linked manufacturer resource supplies relevant product or training context; it is not an endorsement of this article or a substitute for machine-specific instructions.
Editorial approach & corrections →